Frequently Asked Questions

At Littlelearn, we clean a wide range of garments including suits, dresses, shirts, blouses, trousers, skirts, coats, jackets, wedding dresses, formal wear, and delicate items such as silk, cashmere, and wool. We also offer cleaning services for household items like draperies, comforters, and area rugs. If you have a special item not listed here, please contact us to discuss your specific needs.

Yes, we offer specialized stain removal treatments. Our experts are trained to identify and treat various types of stains including food, wine, oil, ink, blood, and more. We use environmentally friendly stain removal techniques that are effective yet gentle on fabrics. For particularly challenging stains, we recommend bringing items in as soon as possible, as the age of a stain can affect the success of removal.

Yes, we specialize in wedding dress cleaning and preservation. Our premium service includes hand-cleaning, careful stain removal, and preservation packaging to protect your gown for years to come. We understand the sentimental value of wedding dresses and treat each one with exceptional care. We recommend bringing your dress in as soon as possible after your wedding for the best results.

Our pricing is determined by the type of garment, fabric, and level of service required. Basic items like shirts and trousers typically start at $19.95, while premium items requiring special care such as evening gowns or delicate fabrics start at $39.95. Household items generally start at $49.95 depending on size and material. Additional charges may apply for stain removal, repairs, or rush service. We always provide clear pricing before proceeding with any service.

Yes, we offer several discount options. New customers receive 15% off their first order. We also have a loyalty program where you earn points for each order that can be redeemed for future discounts. Regular customers can join our monthly subscription service for consistent savings. Seasonal promotions are offered throughout the year, and we have special rates for bulk orders, such as corporate accounts or large household cleaning jobs.

We accept various payment methods including credit and debit cards (Visa, Mastercard, American Express), mobile payments (Apple Pay, Google Pay), cash, and bank transfers. For regular customers, we offer account billing with monthly statements. Corporate accounts can be set up with invoicing terms. Payment is typically required upon pickup or delivery of your items.

Our standard turnaround time is 2-3 business days. We also offer express service with same-day or next-day options for an additional fee, subject to item type and workload. For specialized services like wedding dress preservation or household items, the turnaround time may be 5-7 business days. We'll always provide you with an estimated completion date when you drop off your items, and we'll contact you if there are any changes to this timeline.

Yes, we offer convenient pickup and delivery services throughout the Auckland area. For locations within a 5km radius of our store, this service is provided at no additional charge for orders over $50. For locations further away, a small fee applies based on distance. You can schedule pickups and deliveries through our website, by phone, or via our mobile app. Regular pickup schedules can also be arranged for frequent customers.

Our eco-friendly approach includes using biodegradable, non-toxic cleaning solutions that are gentler on fabrics and the environment. We've invested in energy-efficient equipment that reduces water and electricity usage. Our packaging is made from recycled and biodegradable materials, and we practice water recycling and filtration to minimize waste. We're committed to reducing our carbon footprint while providing exceptional cleaning results.

We offer a 100% satisfaction guarantee on all our services. If you're not completely satisfied with the cleaning results, please return the item within 7 days of pickup or delivery, and we'll re-clean it at no additional charge. If we still can't achieve the desired results, we'll provide a refund or credit toward a future service. Our goal is your complete satisfaction, and we stand behind the quality of our work.

In the rare event that an item is lost or damaged while in our care, we follow the Fair Claims Guide published by the Drycleaning Institute of Australia. Compensation is based on the age, condition, and original value of the item, taking into account normal depreciation. We require proof of purchase for valuable items. We recommend informing us of any pre-existing damage or particularly valuable items when dropping them off.

We hold unclaimed items for up to 90 days after the scheduled pickup date. We make reasonable attempts to contact customers about unclaimed items. After 90 days, items may be donated to local charities. If you're unable to collect your items within the standard timeframe, please contact us to make special arrangements. We understand that circumstances may arise that prevent timely pickup, and we're happy to work with you.